One Cleaner – Return & Refund Policy
Effective Date: [Insert Date]
At One Cleaner, customer satisfaction is our priority. We strive to deliver high-quality cleaning services and products. This Return & Refund Policy outlines the conditions under which refunds, cancellations, and service adjustments may be provided.
1. Service Satisfaction Guarantee
If you are not satisfied with the quality of our cleaning service, please notify us within 24 hours of service completion. We will review your concern and, where appropriate, arrange a complimentary re-clean of the affected areas.
2. Refund Eligibility
Refunds may be issued in the following circumstances:
A service was paid for but not provided.
A duplicate payment was processed.
A cancellation was made within the approved cancellation period.
We are unable to resolve a verified service issue through a re-clean or corrective action.
Refund requests are evaluated on a case-by-case basis and are subject to management approval.
3. Non-Refundable Situations
Refunds will generally not be provided for:
Requests made more than 24 hours after service completion.
Issues resulting from conditions outside our control.
Services completed according to the agreed scope of work.
Customer absence during a scheduled service without prior notice.
4. Cancellations
Customers may cancel or reschedule appointments by providing at least 24 hours' notice before the scheduled service time.
Cancellations made with sufficient notice: No cancellation fee.
Late cancellations or missed appointments: A cancellation fee may apply.
5. Processing Refunds
Approved refunds will be processed using the original payment method within 5–10 business days, depending on your bank or payment provider.
6. Contact Us
For questions regarding refunds, cancellations, or service concerns, please contact us:
One Cleaner
Email: [Your Email Address]
Phone: [Your Phone Number]
Website: [Your Website]
We value your trust and are committed to providing professional, reliable, and customer-focused service.
