One Cleaner – Terms of Service
Effective Date: [Insert Date]
Welcome to One Cleaner. These Terms of Service ("Terms") govern your access to and use of our cleaning services, website, applications, and related offerings. By booking, purchasing, or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using One Cleaner’s services, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement.
2. Services
One Cleaner provides residential, commercial, and specialized cleaning services as described on our website or service agreements. Service availability may vary by location and scheduling requirements.
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
3. Bookings and Appointments
All bookings are subject to availability and confirmation.
Customers must provide accurate and complete information when scheduling services.
We reserve the right to refuse or cancel bookings for any reason, including safety concerns, inaccessible premises, or incorrect information.
4. Pricing and Payments
Service fees are communicated before service confirmation.
Payment is due according to the agreed payment terms.
Additional charges may apply for extra services requested outside the original scope of work.
Failure to make payment may result in suspension or termination of services.
5. Customer Responsibilities
Customers agree to:
Provide safe and reasonable access to the property.
Secure valuable, fragile, or irreplaceable items before service begins.
Inform us of any hazards, special instructions, or areas requiring particular attention.
Ensure that pets are controlled and do not interfere with service delivery.
6. Cancellations and Rescheduling
Customers may cancel or reschedule appointments by providing at least 24 hours’ notice.
Late cancellations, missed appointments, or denied access to the property may result in cancellation fees or charges.
7. Satisfaction Guarantee
If you are dissatisfied with a service, you must notify One Cleaner within 24 hours of service completion. We will make reasonable efforts to address verified concerns, including re-cleaning affected areas when appropriate.
8. Liability Limitation
To the maximum extent permitted by law:
One Cleaner shall not be liable for indirect, incidental, special, or consequential damages.
Our liability for any claim related to services provided shall not exceed the amount paid for the specific service giving rise to the claim.
We are not responsible for pre-existing damage, normal wear and tear, or deterioration of materials.
9. Property Damage Claims
Any claim for property damage must be reported within 24 hours of service completion and supported by reasonable evidence. One Cleaner reserves the right to inspect and investigate all claims before determining responsibility.
10. Intellectual Property
All content, trademarks, logos, branding, text, graphics, and materials associated with One Cleaner are the property of One Cleaner and may not be copied, reproduced, or used without prior written consent.
11. Privacy
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information and handling it responsibly.
12. Termination
We reserve the right to suspend or terminate access to our services at any time if a customer violates these Terms, engages in abusive conduct, or creates unsafe working conditions.
13. Force Majeure
One Cleaner shall not be responsible for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, severe weather, government actions, labor disputes, utility failures, or other unforeseen circumstances.
14. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction in which One Cleaner operates, without regard to conflict of law principles.
15. Changes to These Terms
We may update these Terms from time to time. Revised versions will become effective upon posting. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
16. Contact Information
For questions regarding these Terms of Service, please contact:
One Cleaner
Email: [Your Email Address]
Phone: [Your Phone Number]
Website: [Your Website]
By booking or using One Cleaner’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
